1.              Terms of Service
1.1           Please read these Terms of Service (the "Terms of Service" and, collectively with Alexandra Dunhill Limited’s Privacy Policy: https://www.ladya.health/pages/privacy-policy, the "Site") fully and carefully before using this website LadyA.health and the services, features, content, applications and products (as defined below) offered by Alexandra Dunhill Limited ("we", "us", "our" or "ADL") (together with the Site, the "Services").  These Terms of Service set forth the legally binding terms and conditions for your use of the Site and the Services.
1.2           If you do not agree to these Terms, then you must exit the Site immediately and discontinue any use of the information or products obtainable or accessible through the Site.  If you have any questions about the Terms, please contact us at hello@ladya.health.
1.3           We provide the Site in order to enable you to browse and purchase Lady A product(s) and services.
2.1           By registering for and/or using the Services in any manner, including but not limited to visiting or browsing the Site, you agree to these Terms of Service and all other operating rules, policies and procedures that may be published from time to time on the Site by us, each of which is incorporated by reference and each of which may be updated from time to time without notice to you.
2.2           Certain Services may be subject to additional terms and conditions specified by us from time to time; your use of such Services is subject to those additional terms and conditions, which are incorporated into these Terms of Service by this reference.
2.3           These Terms of Service apply to all users of the Services, including, without limitation, registered and unregistered users.
3.              ELIGIBILITY
3.1           You represent and warrant that you are at least 18 years of age and ordinarily resident in (i) the United Kingdom or (ii) an EEA member state in which the sale of CBD products is permitted.  If you are under age 18, or if you are outside, or ordinarily resident outside, the United Kingdom or an EEA member state in which the sale of CBD products is permitted, you may not, under any circumstances or for any reason, use the Services.  We may, in our sole discretion, refuse to offer the Services to any person or entity and change its eligibility criteria at any time. The right to access the Services is revoked where these Terms of Service or use of the Services is prohibited or to the extent offering, sale or provision of the Services conflicts with any applicable law, rule or regulation.  Further, the Services are offered only for your use, and not for the use or benefit of any third party.
3.2           We have these strict rules relating to use of our Services because these relate to or contain age-regulated products, most of which include minimum purchasing and usage age requirements.  We take the prevention of underage use very seriously; our Services and any other similar products and services should never be used by anyone under the legal age.
3.3           An age-verification check will occur (in accordance with our Privacy Policy) during the registration process in order to confirm that you are of legal purchasing and usage age. Only persons 18 years of age and that have been age-verified can use our Services. Due to age-restriction laws and regulations, we may use your provided information to conduct age-verification for your purchases and may deny or cancel your purchases or access to our Services due to such regulations, as with all personal information that we receive, this will also be handled and processed in accordance with our Privacy Policy.
4.              REGISTRATION
4.1           To sign up for the Services, you must register for an account (an "Account").  You must provide accurate and complete information and keep your Account information updated.  You must not create more than one account.  You shall not:
4.1.1            select or use as a username a name of another person with the intent to impersonate that person;
4.1.2            use as a username a name subject to any rights of a person other than you without appropriate authorisation; or
4.1.3            use, as a username, a name that is otherwise offensive, vulgar or obscene.  You are solely responsible for the activity that occurs on your Account, and for keeping your Account password secure.  You may never use another person’s user account or registration information for the Services without permission.  You must notify us immediately of any change in your eligibility to use the Services (including any changes to or revocation of any licenses from governing authorities), breach of security or unauthorised use of your Account.  You should never publish, distribute or post login information for your Account.  You will have the ability to delete your Account through a request made to one of our employees.
4.2           You agree to notify us immediately of any breach in secrecy of your log-in information.  If you have any reason to believe that your account information has been compromised or that your account has been accessed by a third party, you agree to immediately notify us by e-mail to hello@ladya.health.  You will be solely responsible for (i) all activity that takes place in connection with your Account, and (ii) the losses incurred by Alexandra Dunhill Limited and others due to any unauthorised use of your account.
When you visit the Site, or send us e-mails, you are communicating with us electronically.  In so doing, you consent to receive communications from us electronically.  We will communicate with you by e-mail or by posting notices on this Site.  You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.
6.              COPYRIGHT
Images of people, places and/or Services posted on this Site are either the property of Alexandra Dunhill Limited or our licensors.  Unless otherwise noted, all content included on this Site, including images, illustrations, designs, icons, photographs, video clips and written and other materials (together, with "Marks" (as defined below),"Alexandra Dunhill CBD Content") is the property of Alexandra Dunhill Limited or its licensors, partners or affiliates and is protected by United Kingdom and international copyright laws.  The compilation of this Site is the exclusive property of Alexandra Dunhill Limited and is protected by United Kingdom and international intellectual property laws.  Any unauthorised use of any content or materials on this Site is strictly prohibited and may violate copyright and trademark laws, and/or the laws of privacy, publicity, and/or communications regulations and statutes.  You may use the materials or content on this Site only with our prior written and express authorisation.  To inquire about obtaining authorisation to use the materials or content on this Site, please contact us at hello@ladya.health.
7.              TRADEMARKS
All trademarks, service marks, and trade names (collectively the "Marks") that appear on this Site are proprietary to Alexandra Dunhill Limited, or the other respective owners of such Marks.  You may not display or reproduce the Marks in any manner without the prior written consent of Alexandra Dunhill Limited, and you may not remove or otherwise modify in any manner any trademark notices from any content offered or received through the Site.
8.1           We grant you a limited license to use the Site for personal use only.  Consequently, this grant does not allow you to do any of the following:
8.1.1            resell or make any commercial use of this Site or any of the contents of this Site;
8.1.2            modify, adapt, translate, reverse engineer, decompile, disassemble or convert into human readable form any of the contents of this Site not intended to be so read.  This includes using or directly viewing the underlying HTML or other code from this Site except as interpreted and displayed in a web browser;
8.1.3            copy, imitate, mirror, reproduce, distribute, publish, download, display, perform, post or transmit any of the contents of this Site (including any Marks) in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise; or
8.1.4            use any data mining, bots, spiders, automated tools or similar data gathering and extraction methods on the contents of the Site or to collect any information from the Site or any other user of the Site.
Certain of our Services, including the purchase of any products offered by us, may be subject to payments now or in the future (the "Paid Services").  Please note that any payment terms presented to you in the process of using or signing up for a Paid Service are deemed part of this Agreement.
10.           BILLING
We use a third-party payment processor (the "Payment Processor") to bill you through a payment account linked to your Account on the Services (your "Billing Account") for use of the Paid Services.  The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to this Agreement.  We are not responsible for errors by the Payment Processor.  By choosing to use Paid Services, you agree to pay us, through the Payment Processor, all charges at the prices then in effect for any use of such Paid Services in accordance with the applicable payment terms and you authorise us, through the Payment Processor, to charge your chosen payment provider (your "Payment Method").  You agree to make payments using that selected Payment Method.  We reserve the right to correct any errors or mistakes that it makes even if it has already requested or received payment.
11.           PAYMENT METHOD
The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer or other provider of your chosen Payment Method.  If we, through the Payment Processor, do not receive payment from you, you agree to pay all amounts due on your Billing Account upon demand.
You must provide current, complete and accurate information for your billing account.  You must promptly update all information to keep your billing account current, complete and accurate (such as a change in billing address, credit card number, or credit card expiration date), and you must promptly notify us or our payment processor if your payment method is cancelled (e.g., for loss or theft) or if you become aware of a potential breach of security, such as the unauthorised disclosure or use of your user name or password.  Changes to such information can be made at  LadyA.health.  If you fail to provide any of the foregoing information, you agree that we may continue charging you for any use of paid services under your billing account unless you have terminated your paid services as set forth above.
If the amount to be charged to your Billing Account varies from the amount you preauthorised (other than due to the imposition or change in the amount of sales taxes), you have the right to receive, and we shall provide, notice of the amount to be charged and the date of the charge before the scheduled date of the transaction.  Any agreement you have with your payment provider will govern your use of your Payment Method.  You agree that we may accumulate charges incurred and submit them as one or more aggregate charges during or at the end of each billing cycle.
14.           TERMINATION
We may terminate your access to all or any part of the Services at any time, with or without cause, with or without notice, effective immediately, which may result in the forfeiture and destruction of all information associated with your membership.  If you wish to terminate your Account, you may do so by contacting customer support by emailing hello@ladya.health.  Any fees paid hereunder are non-refundable.  All provisions of these Terms of Service which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
15.           PRICING
15.1        The price for any Products ("Products") or Paid Services available for purchase through the Site will be displayed to you on the Site.  The prices displayed do not always include taxes.  Any applicable taxes will be communicated to you before you place an order.
15.2        Pound Sterling.  All monetary transactions on the Site take place in Pound Sterling (£/GBP).
16.           SHIPPING
When you place an order for Products through the Site, the Products will be shipped to the address you designate as the "Shipping Address" during the checkout process, subject as otherwise provided on this Site.
17.           GIFT AND OFFER CODES
From time to time, Alexandra Dunhill Limited may offer qualified consumers "gift codes" or "offer codes" through a variety of promotional activities and communications (collectively referred to herein as "offer codes") that are redeemable towards a purchase on LadyA.health, while supplies last, and subject to certain exclusions or any other restrictions as may be determined and communicated by Alexandra Dunhill Limited in its sole discretion.  Only valid offer codes provided or promoted by Alexandra Dunhill Limited will be honoured at checkout.  Codes supplied or promoted by third parties unauthorised by Alexandra Dunhill Limited (including any unauthorised third party websites) will not be considered valid.  Each offer code promoted by Alexandra Dunhill Limited is non-transferable and valid for single use on an item (or items) of merchandise as determined by Alexandra Dunhill Limited.  Offer codes may not be combined and customers are limited to the use of a single offer code per order.  Offer codes cannot be used towards purchase of non-branded merchandise, packaging or applicable taxes.  For online purchases, the code must be entered in the 'discount code' field at checkout.  Alexandra Dunhill Limited is not responsible for lost, stolen or corrupted codes or any unauthorised use of codes.  Offer codes cannot be redeemed for cash or any cash equivalent; no substitutions or credits allowed.  The Sterling value of any offer code will not be refunded or credited back if any or all of the merchandise is returned.  Expiry dates may apply to each offer code.  Offer codes are void if copied, transferred, sold, exchanged or expired, and where prohibited.  Requests not complying with all offer code requirements will not be honoured.
18.           FEEDBACK
18.1        We appreciate hearing from our users and welcome your comments regarding the Site.  Please be advised, however, that if you send us creative ideas, suggestions, inventions, or materials ("Creative Ideas"), we will:
18.1.1         own, exclusively, all now known or later discovered rights to the Creative Ideas;
18.1.2         not be subject to any obligation of confidentiality and will not be liable for any use or disclosure of any Creative Ideas; and
18.1.3         be entitled to unrestricted use of the Creative Ideas for any purpose whatsoever, commercial or otherwise, without compensation to you or any other person.
19.1        From time to time, Alexandra Dunhill Limited may allow you to post reviews, comments, photos, or similar materials on the Site (collectively, the "Reviews").  We welcome your comments regarding our Products and Services, including our Site.  However, any Reviews you submit to Alexandra Dunhill Limited must not harass, slander, malign, libel, defame, threaten, or otherwise violate any rights of any third-parties and must not include any profanity, obscene, indecent, pornographic, defamatory or unlawful material.
19.2        By posting a Review on the Site, you hereby grant Alexandra Dunhill Limited an unrestricted, assignable, sub licensable, perpetual royalty-free, fully paid up license throughout the world to reproduce, distribute, publicly display, transmit, communicate to the public, publicly perform on a through-to- the-audience basis, create derivative works from, and otherwise use and exploit (collectively, "Use") all Reviews you post to the Site, for any purpose, including promoting and marketing Alexandra Dunhill Limited and the Products and Services.  You further grant Alexandra Dunhill Limited a royalty-free license to Use the name, image, and likeness of any person identifiable in any Review you post to the Site.  By posting a Review, you waive any and all rights of publicity, privacy or any other rights of a similar nature, in addition to any moral rights you may have in your Review.  Except for materials provided to you by Alexandra Dunhill Limited through the Site, you represent, warrant, and covenant that:
19.2.1         you either are the sole and exclusive owner of Reviews that you post to the Site, or you have all rights, licenses, consents, and releases that are necessary to grant to Alexandra Dunhill Limited the rights in your Reviews as contemplated under the Terms, and
19.2.2         the Reviews you post to the Site do not:
(a)            infringe, misappropriate or violate the rights of any party or entity, including a third party's patent, copyright, trademark, trade secret, moral rights, rights of publicity, rights of privacy or other intellectual property or proprietary rights;
(b)            constitute or result in defamation, libel, slander, or the violation of any applicable law or regulation (including, without limitation, restrictions on obscenity, child pornography, wiretap laws or other similar restrictions on non-consensual recording, or otherwise), or
(c)             require Alexandra Dunhill Limited to obtain any licenses from or make any payments in any amounts to any third party throughout the world.
20.           No Objectionable Content
20.1        You agree not to submit Reviews that:
20.1.1         are or could be interpreted to be infringing, defamatory, libellous, inaccurate, unlawful, harmful, threatening, abusive, harassing, vulgar, offensive, obscene, pornographic, objectionable, hateful, or promotes discrimination, bigotry, racism, or hatred, as determined by Alexandra Dunhill Limited in its sole discretion; or
20.1.2         introduce viruses, time-bombs, worms, cancel bots, Trojan Horses and/or other harmful or malicious code.
21.           Monitoring
Alexandra Dunhill Limited has no obligation to monitor this Site or any portion thereof.  However, we reserve the right to review any Reviews and remove, delete, redact or otherwise modify such Reviews, in our sole discretion, at any time and from time to time, without notice or further obligation to you.  Alexandra Dunhill Limited has no obligation to display or post any Reviews.  Alexandra Dunhill Limited, subject to our Privacy Policy, reserves the right to disclose, at any time and from time to time, any information or posted content that it deems necessary or appropriate, including without limitation to satisfy any applicable, law, regulation, contractual obligation, legal, dispute process, or governmental request.
22.           USE OF THE SITE
22.1        You agree to use the Site only for its intended purpose.  You must use the Site in compliance with these Terms, our Privacy Policy and all privacy, data protection, intellectual property, and other applicable laws.  The following uses of the Site are prohibited.  You may not:
22.1.1         Attempt to interfere with, harm, reverse engineer, steal from, or gain unauthorised access to the Site, user accounts, or the technology and equipment supporting the Site;
22.1.2         Frame or link to the Site without permission;
22.1.3         Use data mining, robots, or other data gathering devices on or through the Site;
22.1.4         Post incomplete, false, or misleading information, impersonate another person, or misrepresent your affiliation with a person or entity;
22.1.5         Disclose personal information about another person or harass, abuse, or post objectionable material;
22.1.6         Sell, transfer, or assign any of your rights to use the Site to a third party without our express written consent;
22.1.7         Post advertising or marketing links or content, except as specifically allowed by these Terms;
22.1.8         Use the Site in an illegal way or to commit an illegal act in relation to the Site or that otherwise results in fines, penalties, and other liability to Alexandra Dunhill Limited or others; or
22.1.9         Access the Site from a jurisdiction where it is illegal or unauthorised.
23.           DISCLAIMER
We do not represent or guarantee the truthfulness, accuracy, or reliability of content, posted by third parties.  You accept that any reliance on material posted by third-party service providers will be at your own risk.  By using the Site you accept the risk that you might be exposed to content that is objectionable or otherwise inappropriate.  We may change, suspend, or discontinue any aspect of the Site at any time, including hours of operation or availability of the Site or any feature, without notice or liability. This is without prejudice to your statutory rights.
24.           User Disputes
We are not responsible for any disputes or disagreements between you and any third party you interact with using the Site.  You assume all risk associated with dealing with third parties.  You agree to resolve disputes directly with the other party.  You release Alexandra Dunhill Limited of all claims, demands, and damages in disputes among users of the Site.  You also agree not to involve us in such disputes.  Use caution and common sense when using the Site.
25.           Content Accuracy
25.1        To the fullest extent permitted by law, we make no representations about accuracy, reliability, completeness, or timeliness of any contents of the Site.  Similarly, we make no representations about accuracy, reliability, completeness, or timeliness of any data from a third-party service provider or the quality or nature of third-party products or services obtained through the Services.  Use the Site at your own risk. This is without prejudice to your statutory rights.
25.2        We make no promises and disclaim all liability from the use of the Site, to the fullest extent permitted by law. This is without prejudice to your statutory rights.
25.3        Released Parties ("Released Parties") include Alexandra Dunhill Limited and its affiliates, officers, employees, agents, partners, and licensors.
25.4        You expressly understand and agree that:
25.4.1         your use of the services is at your sole risk, and the services are provided on an "as is" and "as available" basis and the Released Parties expressly disclaim, to the fullest extent permitted by law, all warranties of any kind, whether express or implied, including, but not limited to, warranties as to products or services listed on the site, implied warranties of merchantability, fitness for a particular purpose, and non-infringement;
25.4.2         the Released Parties make no warranty that:
(a)            the site will meet your requirements;
(b)            the site will be uninterrupted, timely, secure, or error-free;
(c)             the results that may be obtained from the use of the site will be accurate or reliable;
(d)            the quality of any goods or service available on the site will meet your expectations; or
(e)            any errors in the site will be corrected; and
(f)              any material downloaded or otherwise obtained through the use of the site is accessed at your own discretion and risk, and you will be solely responsible for any damage to your computer system or mobile device that results from the use of any such material.
26.1        You expressly understand and agree that the Released Parties will not be liable to you for any direct, indirect, incidental, special, consequential, or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the released parties have been advised of the possibility of such damages), resulting from:
26.1.1         the use or the inability to use the Site;
26.1.2         the cost of procurement of substitute goods and services resulting from any goods, data, information or services obtained or messages received or transactions entered into through, from, or as a result of the Site;
26.1.3         unauthorised access to or alteration of your transmissions or data;
26.1.4         statements or conduct of any user or third party on the Site;
26.1.5         your reliance on content made available by us; or
26.1.6         any other matter relating to the Site.  However, and notwithstanding any other provision on this Site, nothing on this Site shall be effective to limit or exclude any liability for fraud or which, by law or regulation, cannot otherwise be so limited or excluded; and nothing on this Site shall prejudice any applicable statutory rights or remedies. To the fullest extent permitted by law, the Released Parties' maximum liability arising out of or in connection with the Site or your use of any content made available by us, regardless of the cause of action (whether in contract, tort, breach of warranty, or otherwise), will not exceed the higher of (i) £100, and (ii) the price paid by you for the Services concerned.
27.1        Subject as follows, you agree to defend, indemnify and hold harmless the Released Parties from and against any claims, actions, or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from:
27.1.1         your use of or reliance on any third-party content;
27.1.2         your use of or reliance on any Alexandra Dunhill CBD Content; or
27.1.3         your breach of these Terms. 
27.2        The above indemnity shall not apply where it would be contrary to applicable law or regulation or in the event of our fraud, wilful default, negligence or breach of contract.
27.3        We will provide notice to you promptly of any such claim, suit, or proceeding.
28.1        Please read this section carefully as it affects your rights.  These Terms and the relationship between you and Alexandra Dunhill Limited (and any dispute or claim, including non-contractual disputes and claims, arising out them) will be governed by English law.
28.2        You also acknowledge and understand that, with respect to any dispute with the Released Parties arising out of or relating to your use of the Site, purchase of Products or Services, or these Terms, you must file any claim within one (1) year after such claim arose or it is forever barred.
29.           TERMINATION
Notwithstanding any of these Terms, we reserve the right, without notice or attendant liability, and in our sole discretion, to terminate your license to use this Site, and to block or prevent future access to and use of this Site for any reason or no reason.  Upon termination, these Terms will still apply.
From time to time we review these Terms to ensure that they comply with applicable law.  Consequently, we reserve the right to update and revise these Terms at any time.  You will know if these Terms have been revised since your last visit to the website by referring to the "Effective Date of Current Policy" date at the bottom of this page; provided, however, that we will endeavour to provide you with prior notice of any material changes.  Your use of our website constitutes your acceptance of the terms of these Terms as amended or revised by us from time to time, and you should therefore review these Terms regularly to ensure that you are aware of its terms.
31.           WAIVER
Our failure to partially or fully exercise any rights or our waiver of any breach of these Terms by user shall not prevent our subsequent exercise of such right or be deemed a waiver by us of any subsequent breach by you of the same or any other term of these Terms.  Our rights and remedies under these Terms and any other applicable agreement between you and us shall be cumulative, and the exercise of any such right or remedy shall not limit our right to exercise any other right or remedy.
32.           SEVERABILITY
If any of these Terms is be deemed invalid, void, or for any reason unenforceable, that term will be severed and will not affect the validity and enforceability of any remaining term or condition.
33.           ENTIRE AGREEMENT
These Terms constitute the entire agreement between the user and Alexandra Dunhill Limited with respect to this Site and supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written with respect to this Site.  A printed version of these Terms and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.  Any rights not expressly granted herein are reserved.
Effective Date of Current Policy: February 2024